Frequently Asked Questions
Everything you need to know about your Ulla Johnson experience.
What is your return policy?
We accept returns on all full-price items within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I determine the right size for me?
Each product page features a detailed size guide and specific garment measurements. Our collections generally follow standard US sizing, but for specific fit inquiries, our customer care team is available to provide personalized recommendations.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the order.
How should I care for my Ulla Johnson garments?
Given the artisanal nature of our fabrics and intricate embroideries, we recommend following the specific care instructions found on the interior garment tag. Most of our silk and knitwear pieces are dry clean only.
Can I modify or cancel my order after it has been placed?
To ensure timely delivery, we begin processing orders immediately. As a result, we are unable to modify or cancel an order once it has been confirmed. Please review your selection carefully before completing your purchase.